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Terms & Conditions

Terms & Conditions

Please read through them carefully before placing your order with us. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding data usage.

Terms & Conditions

Before placing an order, if you have any queries relating to these terms and conditions, please email us at shop@tenn-outdoors.co.uk. We reserve the right to change these terms from time to time without any notice to you. Changes will apply to any subsequent orders received. Once your order has been placed, we will usually not be able to make any changes, but do make contact with us and we will do all we can to assist you. This agreement shall be interpreted in accordance with English Law and industry custom and practice, and English courts shall have sole jurisdiction in respect of any dispute arising there from. In respect of Internet sales, jurisdiction or the agreement shall be with English Law and it shall be deemed that any agreement is St Leonards-on-Sea, East Sussex,irrespective of any rule of contract dictating otherwise.

 

Promotions:

All promotions running on the Tenn-Outdoors site will be actioned in accordance with the terms and conditions specified on the individual promotional item pages.

 

Price and Payment Options:

We accept Visa, VisaDelta, Visa Electron, Maestro, MasterCard, Solo and PayPal.

If you have paid on your debit or credit card you will be charged as soon as your order is placed regardless of stock levels. Should we be unable to fulfil your order and an alternative item cannot be supplied, a refund will be made back to your original method of payment.

 

Please see www.paypal.co.uk for information on PayPal payments.

 

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

 

 

 

Further Information for Overseas Customers:

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits,product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 

Credit Card Validation:

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

 

VERIFIED BY VISA AND MASTERCARD SURECODE – ONLINE SHOPPING MADE SAFE

Tenn-outdoors.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

 

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

 

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

 

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits:

Shop online with added security and peace of mind.

  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

How it works:

When you reach the checkout process at tenn-outdoors.co.uk (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

 

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

 

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

 

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

14 Day Cooling-Off Period (EU Only):

In addition to our returns policy, under the Distance Selling Regulations EU customers have fourteen working days (beginning the day after receipt) to cancel your purchase. Order cancellations must be made in writing to us, quoting your order number. In this case, we will provide a full refund of purchase price but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

Product Information:

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

 

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock then we will contact you to offer a suitable alternative or a refund.

 

Purchase of Products:

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made.

 

Once you have checked out and your order has been packed you will not be able to make any changes to your order, so please make sure that everything is correct before clicking the confirm button.

 

Any discounts triggered by the entry of a promotional code may not be applied until the order is accepted but will be detailed on the invoice.

 

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

 

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to offer to purchase by you at any time.

 

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

 

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply return the goods to us for a full refund.

 

Statutory Rights:

Your UK statutory rights are not affected by any of the above.

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Size Charts & Buying Guide

Size charts & buying guide

 

Here are our size charts, and some information about measuring, and technical properties which we hope is helpful. If there is anything you need a hand with that we have not included here, please Contact Us and we would be happy to help!

 

  1. Measuring
  2. Mens Sizing
  3. Women's Sizing

 

  1. Measuring

As a general rule, keep the measuring tape firm, but not too tight. If you're measuring yourself, try to take them more than once, to average out any change in your posture.

Measuring your chest:

Simply measure around the fullest part of your chest, keeping the tape level under your arms and across your back.

Measuring your waist:

Just measure around the narrowest part of your body at your hips.

Measuring for gloves:

Wrap a tape measure around your strongest hand just below the knuckles and fingers, make a loose fist. Please round up to the nearest size and (not down).

 

  1. Mens Sizing

Base Layers / Jerseys / Jackets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK/US

XXS

XS

S

M

L

XL

2XL

3XL

Euro cm

85-91

91-97

97-102

102-107

107-112

112-117

117-122

122-127

To Fit Chest inches

34-36

36-38

38-40

40-42

42-44

44-46

46-48

48-50

To Fit Chest cm

85-91

91-97

97-102

102-107

107-112

112-117

117-122

122-127

 

 

Shorts / Leggings / Trousers:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK/US

XXS

XS

S

M

L

XL

2XL

3XL

Euro cm

66-71

71-76

76-81

81-86

86-91

91-97

97-102

102-107

To Fit Waist inches

26-28

28-30

30-32

32-34

34-36

36-38

38-40

40-42

To Fit Waist cm

66-71

71-76

76-81

81-86

86-91

91-97

97-102

102-107

Gloves / Mitts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

XXS

XS

S

M

L

XL

2XL

 

To Fit Circumference inches

6-7

7-7.5

7.5-8

8-9

9-9.5

9.5-10

10-11

 

To Fit Circumference cm

15-18

18-19

19-20.5

20.5-23

23-24.5

24.5-25

25-28

 

 

Footwear:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

4-5

5-6

6-7

7-8

8-9

9-10

10-11

11-12

12-13

Euro

38-39

39-40

40-41

41-42

42-43

43-44

44-45

45-46

46-47

US

5-6

6-7

7-8

8-9

9-10

10-11

11-12

12-13

13-14

 

  1. Womens Sizing

 

Base Layers / Jerseys / Jackets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

6-8

8-10

10-12

12-14

14-16

16-18

18-20

20-22

Euro

71-76

76-81

81-86

86-91

91-97

97-102

102-107

107-112

US

4-6

6-8

8-10

10-12

12-14

14-16

16-18

18-20

To Fit Chest inches

28-30

30-32

32-34

34-36

36-38

38-40

40-42

42-44

To Fit Chest cm

71-76

76-81

81-86

86-91

91-97

97-102

102-107

107-112

 

Shorts / Leggings / Skorts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

6-8

8-10

10-12

12-14

14-16

16-18

18-20

20-22

Euro cm

56-61

61-66

66-71

71-76

76-81

81-86

86-91

91-96

US

4-6

6-8

8-10

10-12

12-16

14-16

16-18

18-20

To Fit Waist inches

22-24

24-26

26-28

28-30

30-32

32-34

34-36

36-38

To Fit Waist cm

56-61

61-66

66-71

71-76

76-78

81-86

86-91

91-96

 

 

 

 

 

 

 

 

 

Gloves / Mitts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

XS

S

M

L

 

 

 

 

To Fit Circumference inches

5-6

6-7

7-8

8-9

 

 

 

 

To Fit Circumference cm

12.5-15

15-18

18-20.5

20.5-23

 

 

 

 

 

 

 

 

 

 

 

 

 

Footwear:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

4-5

5-6

6-7

7-8

8-9

 

 

 

Euro

37-38

38-39

39-40

40-41

41-42

 

 

 

US

6-7

7-8

8-9

9-10

10-11