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Frequently Asked Questions

FAQs

Here you can find all the answers to the most commonly asked questions. We hope this helps answer any question you might have, but if it doesn’t please click on Contact Usto see all the ways you can get in touch, and we will do our best to help!

 

  1. Can I collect my order?
  2. International Delivery Times & Options
  3. How do I create a Tenn account?
  4. How do I sign up to receive the latest information on sales, new releases & more?
  5. How can I get in touch with Tenn?
  6. Clothing & sizing
  7. Do we sell to trade customers?

 

  1. Can I collect my order?

 

Yes! We offer the option to collect your order from our St Leonards Office. During the checkout stage select 'collection' from shipping methods. Once we have received and picked your order, you will receive an email letting you know it is ready for collection.

Collection Point:

Tenn Outdoors Ltd

82 Castleham Road

St Leonards-on-sea

TN38 9NT

Between 9-4pm, Monday to Friday (excl public holidays)

 

 

  1. International Delivery Times & Options

All International orders over £70.00 are delivered FREE by Standard International Delivery!

 

Destination

Standard International Delivery (Order before 12pm - GMT)

Order under £70.00 – cost

Europe

5-7 working days

£5.95

Rest of the World

7-10 working days

£5.95

 

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

 

Shipments sent outside of the European Union are sold exclusive of VAT and may be subject to import duties and taxes,which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. For details of Customs charges please consult your own Customs authorities for the latest rates.

 

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances. Sometimes International orders can take longer than specified above dependant on the internal postal system of the destination country.

 

For smaller low value parcels & packages we will despatch your item via Airmail, which is a Royal Mail service. No signature will be required on delivery of your order. Please note that due to the economy nature of the Royal Mail service it is not possible to trace a delayed parcel until 28 days after shipping.

 

For higher value parcels & packages we will despatch your item via Signed For Airmail, which is a Royal Mail service. A signature will be required on delivery of your order.

 

As always, if you have any questions about an order already placed, or about postage for an order you are thinking of placing just Contact Usand we will be happy to help!

 

  1. How do I create a Tenn account?

Just click on the Sign In link at the top of the home page and hit the Sign Up link  

  1. How do I sign up to receive the latest information on sales, new releases & more?

At the bottom of our home page is a field to enter your email address that will enable you to receive all the latest news and information.

To unsubscribe simply hit the 'Unsubscribe' link at the bottom of the latest newsletter you have received from us.

 

  1. How can I get in touch with Tenn?

 

Just click on the Contact Us button!

 

  1. Clothing & sizing

 

All our sizes guides & buying help can be found here in our Size Charts and Buying Guide section

 

To check the best way to clean and look after your Tenn product, please check the care label which will show you the best washing instructions and way to look after your product.

 

And yes, there ARE secret messages on some of our clothing labels!

 

  1. Do we sell to trade customers?

 

Yes, we do! We have begun phasing out our automated Trade Portal in 2017 as we found this was not giving our trade customers the level of service we expect to give them. If you are interested in buying from us as a trade customer, please get in touch via the Contact Us options and we will get back to you ASAP!

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Size Charts & Buying Guide

Size charts & buying guide

 

Here are our size charts, and some information about measuring, and technical properties which we hope is helpful. If there is anything you need a hand with that we have not included here, please Contact Us and we would be happy to help!

 

  1. Measuring
  2. Mens Sizing
  3. Women's Sizing

 

  1. Measuring

As a general rule, keep the measuring tape firm, but not too tight. If you're measuring yourself, try to take them more than once, to average out any change in your posture.

Measuring your chest:

Simply measure around the fullest part of your chest, keeping the tape level under your arms and across your back.

Measuring your waist:

Just measure around the narrowest part of your body at your hips.

Measuring for gloves:

Wrap a tape measure around your strongest hand just below the knuckles and fingers, make a loose fist. Please round up to the nearest size and (not down).

 

  1. Mens Sizing

Base Layers / Jerseys / Jackets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK/US

XXS

XS

S

M

L

XL

2XL

3XL

Euro cm

85-91

91-97

97-102

102-107

107-112

112-117

117-122

122-127

To Fit Chest inches

34-36

36-38

38-40

40-42

42-44

44-46

46-48

48-50

To Fit Chest cm

85-91

91-97

97-102

102-107

107-112

112-117

117-122

122-127

 

 

Shorts / Leggings / Trousers:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK/US

XXS

XS

S

M

L

XL

2XL

3XL

Euro cm

66-71

71-76

76-81

81-86

86-91

91-97

97-102

102-107

To Fit Waist inches

26-28

28-30

30-32

32-34

34-36

36-38

38-40

40-42

To Fit Waist cm

66-71

71-76

76-81

81-86

86-91

91-97

97-102

102-107

Gloves / Mitts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

XXS

XS

S

M

L

XL

2XL

 

To Fit Circumference inches

6-7

7-7.5

7.5-8

8-9

9-9.5

9.5-10

10-11

 

To Fit Circumference cm

15-18

18-19

19-20.5

20.5-23

23-24.5

24.5-25

25-28

 

 

Footwear:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

4-5

5-6

6-7

7-8

8-9

9-10

10-11

11-12

12-13

Euro

38-39

39-40

40-41

41-42

42-43

43-44

44-45

45-46

46-47

US

5-6

6-7

7-8

8-9

9-10

10-11

11-12

12-13

13-14

 

  1. Womens Sizing

 

Base Layers / Jerseys / Jackets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

6-8

8-10

10-12

12-14

14-16

16-18

18-20

20-22

Euro

71-76

76-81

81-86

86-91

91-97

97-102

102-107

107-112

US

4-6

6-8

8-10

10-12

12-14

14-16

16-18

18-20

To Fit Chest inches

28-30

30-32

32-34

34-36

36-38

38-40

40-42

42-44

To Fit Chest cm

71-76

76-81

81-86

86-91

91-97

97-102

102-107

107-112

 

Shorts / Leggings / Skorts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

6-8

8-10

10-12

12-14

14-16

16-18

18-20

20-22

Euro cm

56-61

61-66

66-71

71-76

76-81

81-86

86-91

91-96

US

4-6

6-8

8-10

10-12

12-16

14-16

16-18

18-20

To Fit Waist inches

22-24

24-26

26-28

28-30

30-32

32-34

34-36

36-38

To Fit Waist cm

56-61

61-66

66-71

71-76

76-78

81-86

86-91

91-96

 

 

 

 

 

 

 

 

 

Gloves / Mitts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

XS

S

M

L

 

 

 

 

To Fit Circumference inches

5-6

6-7

7-8

8-9

 

 

 

 

To Fit Circumference cm

12.5-15

15-18

18-20.5

20.5-23

 

 

 

 

 

 

 

 

 

 

 

 

 

Footwear:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UK

4-5

5-6

6-7

7-8

8-9

 

 

 

Euro

37-38

38-39

39-40

40-41

41-42

 

 

 

US

6-7

7-8

8-9

9-10

10-11